MxGladyx Merchant Terms of Service

MxGladyx is a community loyalty rewards platform. We provide a member-facing app where your business profile, rewards, and promotions are discoverable to members; the points-earning infrastructure (receipt verification, event check-ins, point balances, and single-use redemption codes); a business dashboard with your transaction and redemption records; and community features such as leaderboards, badges, events, and impact reports that highlight your participation.

You must provide accurate, current information about your business (legal name, category, address or operating cities, contact details, description, and branding) and update it promptly when material changes occur. Applications are reviewed by us and may be approved, rejected, or returned with questions. We may deactivate or remove a listing that violates these Terms.

• Maintain your rewards multiplier (points per dollar) and any active offers in good standing, and keep business hours and offer availability reasonably current so members are not misled.
• Honor every member redemption presented with a valid, Platform-issued verification code, at the point of fulfillment and within a reasonable timeframe.
• Ensure all content you provide (descriptions, images, social links, offers) is accurate and lawful, and does not mislead, discriminate, or violate any law.
• Do not inflate, fabricate, or facilitate fraudulent transactions, point manipulation, or abuse of the rewards system.
• Promote your participation in the network in good faith to your own customers, consistent with the cooperative spirit of the program.

Members earn points on eligible purchases at your location at the rate you set. The Platform maintains the authoritative record of member point balances and redemption status; your role is fulfillment of presented, verified redemptions — not the issuance or accounting of points.

You are responsible for the cost of fulfilling the rewards you offer. MxGladyx does not reimburse you for redeemed rewards and does not compensate you for member purchases or redemptions, unless we have signed a separate written arrangement stating otherwise.

Points and rewards are for member benefit only: they are not transferable or resellable, and you may not redeem them for cash or accept them as payment.

Baseline participation carries no recurring subscription fee during the current program period. If we introduce optional paid tiers or promotional packages in the future, you may decline them without losing baseline participation, and any paid product will be separately agreed before you are charged.

Each party may receive or access information that is proprietary or confidential — including platform data, analytics and engagement metrics, member activity patterns, business performance data, pricing and reward structures, and trade secrets. Each party will hold the other's confidential information in confidence, use it only for participating in the network, and not disclose it to third parties or use it to compete with the other, except as required by law. These obligations survive termination for three (3) years and do not apply to information that is public through no fault of the receiving party, independently developed, or lawfully obtained elsewhere. Personal information about members must be handled according to applicable privacy law and our Privacy Policy, and may not be used for marketing outside the Platform without the member's consent.

The MxGladyx name, logo, app design, points system, badge tiers, leaderboards, and all Platform software and content are and remain our exclusive property. We grant you only the limited right to display MxGladyx-provided promotional materials to indicate your participation in the network.

You retain ownership of your business name, logo, and content, and grant us a limited, revocable license to display that content in the app for your listing while it is active.

All member data, transaction records, point balances, and analytics maintained by the Platform are owned and controlled by the Platform. Metrics shared with you through your dashboard are for your internal business use only and subject to Section 6.

You represent that you hold the licenses and permits required to operate your business, that your content and offers comply with applicable law, and that you will fulfill the redemptions you offer. You are solely responsible for your products, services, and reward fulfillment, and you will defend and hold the Platform harmless from third-party claims arising from your products, services, content, or failure to fulfill a redemption. We are not responsible for disputes between you and your customers arising from reward fulfillment.

These Terms take effect when you accept them and continue while your business participates on the Platform. Either party may terminate participation at any time, with or without cause, by written notice; where practicable the parties intend at least thirty (30) days' notice so active rewards and pending redemptions can be wound down gracefully. You remain responsible for fulfilling redemptions that were validly issued before termination. Upon termination we may remove your listing, deactivate associated rewards, and cease awarding points at your location; points already earned by members remain governed by our standard program rules.

Nothing in these Terms restricts either party from partnering with, promoting, or participating in other platforms, loyalty programs, or community initiatives.

We provide the Platform on an "as available" basis and do not guarantee any specific level of member traffic, sales, redemptions, or promotional exposure. To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, consequential, or lost-profit damages arising from participation, and our aggregate liability is limited to the good-faith correction of technical or administrative errors affecting your listing.

You are an independent business. These Terms do not create a partnership, joint venture, employment, or agency relationship, and neither party may bind the other. Each party is responsible for its own licenses, permits, taxes, insurance, and regulatory compliance.

We may update these Terms from time to time. Material changes will be communicated to active Merchants, and continued participation after notice constitutes acceptance of the updated version. The version you accepted, and the date of acceptance, are recorded with your business record.

These Terms are governed by the laws of the State of California. If a disagreement arises, the parties agree to first attempt good-faith resolution through discussion before pursuing any other available remedy.